Refund policy

Returns

CUSTOM ORDERS: All custom orders are final - no return or refunds.

Once proof is approved for custom embroidery no changes can be made.

All Custom tugs, Leashes orders are Final - No Returns or Refunds. Due to the custom nature of these items they are all made to order.

WE do not accept returns or exchanges on all apparel items. Please make sure you check your sizes on the size charts

We understand that accidents happen. If you receive a damaged, misprinted, or lost in the mail, we’ll gladly replace it. Please note a picture must be sent to us and this is on case by case basis. If something is missed from an International package we will refund you. Due to custom paperwork we cannot send a missing item out of missed. But you will be refunded.

However, as our products are made to order, we cannot accept returns or exchanges for incorrectly ordered sizes or colors. We also cannot accept returns or exchanges if you change your mind.

All Treats- Unfortunately, given the nature of our products we do not accept returns as these products are made to order. However, in the rare event that your order arrives defective, please take photos of the product in question and email our customer service wildatheartpetcompany@gmail.com

Refunds (if applicable) have a restocking fee as much as 10% if you decide to cancel your order. This cover platform and other fees.

No refunds on any custom item. All Sales are final.

If you have an item that breaks or is damage and is our fault. We will replace the item. Wild At Heart Stands by our items and only wants to give you the best product we can. Please email us a picture and so we can address the situation.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at wildatheartpetcompany@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wildatheartpetcompany@gmail.com and send your item to:

Wild at Heart Pet Company
4915 Rattlesnake Hammock Rd, Unit 200
Naples, FL 34113

Shipping

To return your product, you should mail your product to:
Wild at Heart Pet Company
4915 Rattlesnake Hammock Rd, Unit 200
Naples, FL 34113

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We Are not responsible for Any Extra cost to ship items. All Duty or import FEE are to be paid by the customer.

When shipping USPS is the best option to not charge high Import FEEs.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.